Returns & Refunds Policy

Every item is custom printed to order, so returns work a little differently here. If something’s wrong with your order, we’ll sort it. Here’s exactly how.
At a glance:

14 days to report a problem (from the day your parcel arrives)
100% cover on faults (damaged, defective, or wrong item)
3–5 days to refund (after your return is approved)

A. Custom items are special

Because everything at Printify Thread is printed and made to order specifically for you, we can’t accept returns simply because you’ve changed your mind or no longer want the item. This is standard for personalised goods, and UK consumer law exempts bespoke and made-to-measure products from the usual 14-day cooling-off period.
That said, we stand fully behind our print quality. If your order arrives damaged, defective, or not what you ordered, you’re covered read on.

B. What we’ll always replace or refund

Reach out within 14 days of delivery and we’ll put it right at no cost to you if your item is:

Damaged or faulty when it arrives
Printed with an error on our side, wrong design, wrong placement, or wrong colour
The wrong size, product, or quantity compared with your confirmed order
Significantly different from the proof you approved

Worth knowing: minor variations in colour, fabric texture, or print position are part of the custom print process and aren’t classed as defects. Screens and dyes vary slightly batch to batch.

C. What we can’t accept back

Change-of-mind returns on personalised or made-to-order items
Errors in artwork, spelling, or sizing that came from the details you supplied
Items washed, worn, altered, or damaged after delivery
Requests made more than 14 days after your parcel arrived

Please double-check your spelling, sizes, and uploaded artwork at checkout, once production starts, we print exactly what’s been approved.

D. How to start a return

Get in touch within 14 days: Email us with your order number and a quick note on what’s wrong.
Send a photo: A clear picture of the issue helps us approve your case fast, usually same day.
We confirm the fix: Once approved, we’ll arrange a free reprint or a full refund, your choice where eligible.
You’re sorted: Replacements ship on priority. Refunds land back on your original payment method.

E. Refunds & timing

Approved refunds are processed within 3–5 business days to your original payment method. Depending on your bank or card provider, it can take a few extra days to appear on your statement.
Where a fault is on our side, we cover return postage and any reprint costs in full. For faulty items, you won’t be asked to pay for shipping either way.

F. Cancellations

Need to cancel? Contact us as soon as possible. We can cancel and fully refund an order while it’s still in the design or pre-production stage. Once printing has begun, we’re unable to cancel, since the item is already being made just for you.

Something not right? Let’s fix it.
Our team reads every message and replies quickly. Send your order number and we’ll take it from there.
Email: info@printifythread.com